When a paid question is refunded automatically, and how SKIP. treats dissatisfaction with a completed answer.
Effective date: [TODO — public launch date]
This policy applies to paid questions purchased on SKIP. at US$3.99 per question. It forms part of the Terms of Service.
You never need to request these refunds. The platform issues a full refund to your original payment method automatically when:
We issue the refund immediately when the question closes. How quickly it appears on your statement depends on your bank or card issuer, so we cannot promise an exact date.
A question cannot be cancelled once it has been sent, because the Local may already be preparing your answer. If the Local declines or a deadline passes, the question closes on its own with a full refund.
A question that has received a qualifying completed answer is not refundable simply because you dislike the recommendation, disagree with it, or are subjectively dissatisfied. You are paying for a Local's personal knowledge and time, not for a specific outcome.
If an answer is unhelpful or inappropriate, you can report the conversation and leave a review.
SKIP. reserves the discretion to provide a refund or another remedy in exceptional cases, including confirmed fraud, spam, a clearly irrelevant or non-responsive submission, a reply that does not meaningfully constitute an answer, or another serious violation of platform rules.
This is discretionary and is decided case by case. It is not an entitlement, and it does not change the automatic refund triggers above.
To raise such a case, contact hello@skipandask.com with the details of the question. Requests are reviewed by SKIP. and, where a refund is granted, it is issued to your original payment method.
A refunded question earns the Local nothing. A Local earns US$2.00 only for a qualifying completed answer under the platform rules.
If a payment is refunded after an answer has been given, the associated Local reward may be reversed. If the reward has not yet been withdrawn, it is removed from the Local's balance. If it has already been paid out, SKIP. does not debit the Local's bank or payout account; instead the amount may be offset against the Local's future rewards until it is cleared.
Locals are notified when a reward is reversed and when an offset is applied to a later reward.
A paid question costs US$3.99. The Local's compensation for a qualifying completed answer is US$2.00. The remainder covers payment processing and the operation of the platform.
Questions about a refund: hello@skipandask.com.